Discover Autumn Apple Trails

Last Updated: January 2025

Autumn Apple Trails ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Name and email address when you request our orchard guide
• Province selection to provide relevant regional content
• Communication preferences and feedback
• Technical data such as IP address, browser type, and device information

How We Use Your Information

We use the information we collect to:

• Deliver your requested apple picking guide and orchard recommendations
• Send you updates about seasonal picking opportunities in Canada
• Improve our website functionality and user experience
• Respond to your inquiries and provide customer support
• Comply with legal obligations and protect our rights

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in delivering our services
• Partner orchards when you explicitly request information about their facilities
• Legal authorities when required by law or to protect our rights

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate data
• Request deletion of your information
• Opt-out of marketing communications
• Lodge a complaint with the Privacy Commissioner of Canada

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, or destruction.

Contact Us

For privacy-related questions or requests, please contact us at privacy@autumnappletrails.ca

Last Updated: January 2025

Welcome to Autumn Apple Trails. By accessing or using our website and services, you agree to be bound by these Terms of Service.

Acceptance of Terms

By requesting our guide or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

Service Description

Autumn Apple Trails provides informational content about apple picking locations, seasonal guides, and orchard directories across Canada. Our services include:

• Free downloadable guides about Canadian apple orchards
• Seasonal picking calendars and variety information
• Orchard directory with locations and contact information
• Family activity recommendations at partner farms

User Responsibilities

You agree to:

• Provide accurate and current information when requesting guides
• Use the service only for lawful purposes
• Not attempt to gain unauthorized access to our systems
• Respect intellectual property rights of content provided
• Verify orchard information directly before visiting, as details may change

Content Accuracy

While we strive to provide accurate and up-to-date information about orchards and picking seasons, we cannot guarantee the accuracy of all content. Orchard hours, availability, and conditions may change. We recommend contacting orchards directly before visiting.

Third-Party Links

Our website may contain links to third-party orchard websites. We are not responsible for the content, privacy practices, or services of these external sites.

Intellectual Property

All content on Autumn Apple Trails, including text, graphics, logos, and images, is the property of Autumn Apple Trails or its content suppliers and is protected by Canadian and international copyright laws.

Limitation of Liability

Autumn Apple Trails and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or visit to recommended orchards.

Modifications

We reserve the right to modify these Terms of Service at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

Governing Law

These Terms of Service are governed by the laws of Canada and the province in which our operations are based.

Contact Information

For questions about these Terms of Service, contact us at support@autumnappletrails.ca

Last Updated: January 2025

At Autumn Apple Trails, we are committed to your satisfaction with our services and any future premium offerings.

Free Services

Our core apple picking guide and orchard directory are provided free of charge. No refunds are applicable to free services as no payment is required.

Future Premium Services

Should we introduce premium services or products in the future, the following refund policy will apply:

Digital Products

• Refunds for digital guides or premium content may be requested within 14 days of purchase
• To be eligible, you must demonstrate that the product was materially different from its description
• Refund requests must be submitted in writing to refunds@autumnappletrails.ca

Orchard Partner Bookings

If we facilitate bookings with partner orchards:

• Cancellation policies are set by individual orchards and will be clearly stated at booking
• Refunds for weather-related cancellations are subject to individual orchard policies
• We will assist in communicating with orchards regarding refund requests but cannot guarantee outcomes

Subscription Services

Should we offer subscription-based premium content:

• Monthly subscriptions may be cancelled at any time with no refund for the current billing period
• Annual subscriptions may be eligible for pro-rated refunds within 30 days of initial purchase
• No refunds after 30 days for annual subscriptions, but cancellation prevents future charges

How to Request a Refund

To request a refund for any paid services:

• Email refunds@autumnappletrails.ca with your order number and reason for refund
• Include proof of purchase and any relevant documentation
• Allow 5-7 business days for refund processing
• Approved refunds will be credited to the original payment method within 10 business days

Non-Refundable Items

The following are not eligible for refunds:

• Downloaded guides or content after the 14-day period
• Services that have been fully rendered
• Special promotional offers or discounted bundles (unless otherwise stated)

Contact Us

For refund inquiries or questions about this policy, please contact refunds@autumnappletrails.ca or call our customer service team during business hours.

Last Updated: January 2025

This Cookie Policy explains how Autumn Apple Trails uses cookies and similar technologies when you visit our website.

What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, understand how you use the site, and improve your overall experience.

Types of Cookies We Use

Essential Cookies:

• Required for the website to function properly
• Remember your cookie consent preferences
• Maintain your session while browsing
• Cannot be disabled as they are necessary for site operation

Analytics Cookies:

• Help us understand how visitors interact with our website
• Collect anonymous information about pages visited and time spent
• Allow us to improve site navigation and content
• Can be disabled through your cookie preferences

Functional Cookies:

• Remember your province selection for relevant orchard recommendations
• Store your language and display preferences
• Enable enhanced features and personalization
• Optional - you can disable these through settings

Marketing Cookies:

• Track your visit to show relevant orchard recommendations
• Help measure the effectiveness of our promotional campaigns
• May be set by our advertising partners
• Can be disabled through your cookie preferences

Third-Party Cookies

We may use third-party services that set their own cookies, including:

• Google Analytics for website traffic analysis
• Social media platforms when you share our content
• Email service providers for newsletter delivery

How Long Cookies Last

Cookies may be temporary (session cookies) or persistent:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Remain on your device for a set period or until manually deleted

Managing Your Cookie Preferences

You can control cookies through:

• Our cookie consent banner when you first visit
• Your browser settings to block or delete cookies
• Third-party opt-out tools for marketing cookies

Please note that blocking certain cookies may impact your experience on our website.

Browser Controls

Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block all cookies from specific websites
• Delete all cookies when closing the browser

Updates to This Policy

We may update this Cookie Policy periodically. Changes will be posted on this page with an updated revision date.

Contact Us

For questions about our cookie practices, contact us at cookies@autumnappletrails.ca